SQM Group has recognised our highway's work by awarding the staff and management group for achievements in first call resolution, best practices and certified world class call center service representatives
Customer Service at 407 ETR has been recognized by the prestigious Service Quality Measurement (SQM) Group. This independent body, which is responsible for measuring, assessing and advising call centres worldwide, has recognised our highway’s work by awarding the staff and management group some of the industrys most highly coveted recognitions for achievements in first call resolution, best practices and certified world class call center service representatives.
The independent SQM group conducts hundreds of follow-up surveys with 407 ETR customers that have contacted the call center and asks them their opinion of the service they received. 407 ETR customers consistently express their high level of satisfaction with 407 ETR Customer Services through the companys call center in Woodbridge, Ontario Canada.
A group of 407 ETR World Class Certified Customer Service Representatives went to
Washington, D.C., to represent the company at the SQM awards gala on April 16.
From left to right: Gina Dilegge, Angelee Thomas, Abbie Abu, Sawaranjit Sohi, Jordana
White, Felicia Briganti, Sherene Ducas, Seema Waraich, Rachel Chiavaroli, Stacey Reid.
Answering 80% of calls received in less than 30 seconds, answering questions and resolving any issues during the first call to 407 ETR remains the most highly valued aspects of good customer service.
José Ángel Tamariz, President and Chief Executive Officer of 407 ETR, explained “ensuring fast, safe and reliable travel is the infrastructure’s recipe for success, and the provision of consistent and excellent customer services continues to support that goal as we help customers both on and off the road”.
“High levels of satisfaction are key to our business. We want to offer customers a high value of service”, says Tamariz.
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